IT Support Technician

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Overview

This role requires an individual who is highly motivated with a demonstrated ability to work under pressure by handling multiple tickets simultaneously, as well as learning new skills and procedures along the way. This person should be experienced supporting on-premise and cloud solutions, including various replication and disaster recovery technologies, along with broad skills in other supporting technologies.

 

Note: This role is NOT open to recruitment agencies at this time.

Duties and Responsibilities:

  • Support Windows Server issues.
  • Support Exchange, Office 365 issues.
  • Support networking and Firewall related issues.
  • Support virtual & cloud environments.
  • Support data protection solutions.
  • Work with staff to promote, develop, and maintain a positive experience for the client.
  • Partake and upskill in training activities in support of new technologies, procedures, and customer service enhancements.
  • Partake in out of hours support and on call activities when required.
  • Comply, maintain and promote information security in ActionPoint.

Qualifications and Experience:

  • 3rd level qualification in an IT related discipline
  • Hands on (demonstrable) experience with VMware or Hyper-V
  • Hands on (demonstrable) experience with Microsoft Azure and Microsoft 365
  • Relevant IT technical certifications desirable
  • Working knowledge of networking concepts
  • Working knowledge of data protection and disaster recovery systems
  • Previous experience working with ConnectWise Manage and ConnectWise Automate desirable
  • Strong communication, interpersonal skills and ability to lead by example
  • Excellent organizational and documentation skills
  • High level of flexibility, enthusiastic, willingness to learn and develop individually and as a team
  • Willingness to travel, if required.

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