IT Support and Services Tailor-Made for Enterprise
IT Support and Service Tailor-Made for Enterprise
One of the greatest challenges facing modern business is ensuring that a company’s technology infrastructure is in line with the organisation’s aspirations. Operating in a modern IT environment can be challenging, especially for growing businesses. As new markets open, the customer base expands, and employee headcount grows. Your IT department needs tools, skills and investment to succeed. Complete Enterprise from ActionPoint provides Managed IT Services for enterprise-level-customers. This offering is not there to replace your IT Manager but to provide them with the support needed to succeed in their role.
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Adrian Harte, IT Manager, Kirby
Consulting and Advisory Support
Consulting and Advisory Support
We believe IT is a strategic enabler for your business and that developing a clear vision is crucial to realising true potential. Our expert consultants help to guide your organisation in the right direction.
Services include:
- IT Consultancy
- CIO-as-a-Service
- Quarterly IT Business Review
Support
ActionPoint’s advanced ticketing, processing and monitoring tools allow enterprises to streamline their IT departments. Better systems and processes lead to increased productivity and reduced risk. This affords your IT Manager space and time to look ahead to the future.
Services include:
- Phone and Email Support
- Monitoring and Alerting of Key Infrastructure
- Quarterly Site Visits
- Escalation to Tier 3 Enterprise Support Team
Reporting and Preventative Maintenance
Regular reporting ensures that your IT infrastructure is operating optimally. Our maintenance team assess performance by carrying out scheduled checks of your IT environment. Reports combined with preventative maintenance catch and pre-empt problems early.
Services include:
- Automated Monthly Reporting
- Preventative Maintenance (Onsite and Remote Options Available)
- System Patching
- Monthly Management Reporting
How we work
Stage 1 - Discovery
A full discovery and IT review is carried out to identify the actions needed to have your organisation performing to the highest standard.
Stage 2 - Documentation of Site
Once the discovery process is complete, our team prepare all site documentation. This includes preparation of health checklists, run books and all appropriate management and maintenance routines.
Stage 3 – Report All Findings
Full reporting is carried out to guide your organisation through specified challenges, existing issues and the roadmap needed for success.
Stage 4 – Configurations of Systems
ActionPoint’s team carry out a full ‘Remote Readiness Assessment’. This establishes how well prepared your organisation is for managed services from outside premises. Systems are subsequently configured for monitoring, alerting and reporting.
Stage 5 – Establishing Service Definition
The final stage involves defining the level of support provided. SLA’s, delegation of tasks and cadence of meetings are defined during this phase.
Ready to Get Started?
For rapidly expanding enterprises, costs associated with IT recruitment and upskilling can present a real issue.
Complete Enterprise from ActionPoint provides a remedy to this problem. Bolster your IT Infrastructure with the help of an award-winning IT Partner and allow your organisation to reach its true potential.
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